FAQS

1. Where is Sveane located, and do you ship internationally?
Sveane is based in Canada, and we are proud to serve customers across the country. Currently, we offer shipping through different Countries.

2. How long will it take for my order to arrive?
We strive to process and ship all orders as quickly as possible. Standard shipping within Canada typically takes 3-7 business days, depending on your location. Once your order is shipped, you will receive a tracking number to keep you updated on its progress.

3. Can I change or cancel my order after I’ve placed it?
We understand that things can change, but because we aim to process orders as quickly as possible, we can only modify or cancel orders within 24 hours of placement. Please contact our customer support team as soon as possible if you need assistance.

4. Do you offer returns or exchanges?
Yes, we want you to be completely happy with your purchase! If you are not satisfied with your items, you can return them within 30 days of receiving your order. Items must be unused and in their original condition. Please visit our [Return & Exchange Policy] page for more details.

5. Is it safe to shop on your website?
Absolutely! We take your security seriously. Our website uses secure encryption to protect your personal and payment information. You can shop with peace of mind, knowing your details are safe with us.